Experience
January 2016 - Current
Configuration & Release Engineer V 		 
April 2013 - January 2016
Technical Engineer II 		 
October 2010 - April 2013
Senior Network Engineer
  • Install, Administer, and Maintain WebSphere Application Server 6.1 and 7.0 in Windows and Solaris environments.
  • Responsible for migration of WebSphere 6.1 to 7.0 for test and production environments
  • Configure Backups using Symantec Backup Exec and Microsoft Backup Utilities
  • Configure server monitoring scripts
  • Installation, configuration, and administration of Windows Server 2003/2008
  • Support internal development projects including:
    • Building environments
    • Researching deployment issues
    • Identifying solutions or workarounds for issues identified during testing
  • Support Corporate and Internet DMZ environments including:
    • SQL Server clusters
    • Blue Coat Load Balancers
    • Windows Servers
    • WebSphere 6.1 and 7.0
    • Virtual Machines
    • and a variety of other applications and hardware
  • Write and/or modify Batch, Shell, Powershell, and VB scripts as required
  • Request Firewall changes as needed for any of the above
  • Work with Network group to identify and resolve issues as needed
  • Work with vendors to identify and resolve any issues in vendor supplied code
November 2007 - October 2010
Lead Senior Consultant
  • Configure Jboss, Websphere, and Weblogic Application servers
  • Support installations on Linux, Windows, and Solaris Operating Systems
  • Configuration of apache for load balancing and/or failover purposes using mod_jk
  • Install and Configure IIS for WebDav
  • Install Database (MSSQL 2000/2005 and Oracle 10g), stored procedures, and scheduled jobs at customer site
  • Install and configure integration with various email servers, fax servers, scanners, and report formats
  • Answer any questions relating to hardware or software rollouts
  • Provide timely updates to internal and client management on installation status
  • Verify application operates as expected after installation, correcting issues as they are identified
  • Train and support client IT staff throughout the project lifecycle
  • Provide client with a detailed listing of any outstanding issues before leaving the site.
  • Provide post-installation support until the client is transferred to the support team
  • Document environment layout and contacts as needed to expedite future support needs
  • Write and modify custom windows and linux scripts specific to client needs
  • Assist support team with issues as needed
  • Work with development teams to determine if reported issues are a bug, configuration related, or by design
  • Open development tickets for verified bugs providing
    • A description of the issue
    • Enough information to recreate the issue
    • Logs
    • screen shots if needed
    • determine and assign priority to the issue
    • follow up to ensure the issue is corrected and new code given to the client
  • Train new team members on installation and troubleshooting procedures
  • Bill time related to any of the above to the correct company/project
May 2006 - November 2007
Systems Specialist / Email Administrator
  • Administration and support of
    • Zimbra mail server supporting 1800 users running on SuSE Linux
    • PortAuthority (now Websense CPS) content scanner
    • GlobalCerts email encryption appliance
    • Barracuda Spam Firewall
    • Ironmail Anti-Spam/Anti-Virus appliance
  • Research, recommend, and implement IPSEC VPN using Juniper Router and two-factor authentication
  • Research and recommend products for laptop encryption and SOx compliance
  • Administration of secure FTP server, DNS Server, and Circuit and Server Monitoring Servers
  • Support and troubleshoot PC, Server (Linux and Windows), and LAN/WAN
  • Migration and consolidation of multiple Active Directory domains
  • Manage accounts in multiple Active Directory domains
  • User Account and Device Management on AS/400
  • Work directly with Executive level management
  • Work with multiple vendors for problem diagnosis and resolution
July 2005 - May 2006
NOC Technician
  • User and Computer management on Active Directory and AS/400 based servers
  • Worldwide monitoring of ADSL, Cable, T1, and Frame Relay Internet Connections and Servers
  • Primary contact for local and regional trouble or outage updates from multiple backbone Internet providers
  • First level support for multiple clients including support for network, VPN, Lotus Notes, and general PC support  
  • Nationwide support for fingerprint scanning stations and software, escalating to vendors when necessary
August 2000 - July 2005
Support Lead / Administrator
  • Maintain client Windows 2000 and Windows 2003 domains
  • Maintain and Support Unix based web servers using Apache, PHP, and mySQL
  • Install, configure, and troubleshoot VOIP phone systems using VocalData soft-switch
  • Install and support Dial-up, DSL, T-1, Frame Relays, and point-to-point Internet connections
  • Manage DNS entries for local network and client domains
  • Add and remove users from Radius and Mail servers
  • Install Cabinets and Cabling for Co-location customers
  • Monitor circuit stats using Netopia and Cisco Routers
  • Account management and Domain Migrations from Windows NT to Windows 2000 and Linux Servers
Certifications
IBM WebSphere Application Server, Network Deployment V6.1, Core Administration

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